Question 1

What counts as a unit?

Accepted Answer

A unit is one independently bookable accommodation: a hotel room, apartment, villa, or suite.

Question 2

Do I need a credit card to start the free trial?

Accepted Answer

No. You get full access for 14 days with just your email address. No card required.

Question 3

What is included in the annual discount?

Accepted Answer

Billing-frequency discounts apply on top of the bundle saving: annual billing saves approximately 18-21% compared to monthly, depending on your plan. You pay upfront and the discount applies to all units.

Question 4

How is Nokumo priced?

Accepted Answer

Nokumo is priced per unit — one independently bookable room, apartment, villa, or dorm bed — across Starter, Pro, and Scale plans. Dynamic pricing, the channel manager, and the booking engine are included in the base subscription rather than sold as separate modules, so the plan price is the system price.

Question 5

Is there a free trial?

Accepted Answer

Yes — 14 days, full access, no credit card required. You sign up with an email address, get onboarded during the trial window, and only enter payment details if you continue. Most properties complete go-live inside the trial, so you evaluate a working system, not a demo shell.

Question 6

What's included in the base price?

Accepted Answer

The PMS, channel manager (60+ channels), direct booking engine, dynamic pricing engine, housekeeping module, and automated guest messaging are all included in every plan. The differentiators between plans are scale limits, SLA, and onboarding depth — not which modules unlock.

Question 7

Do you offer agency or reseller pricing?

Accepted Answer

Agencies managing portfolios for owners should look at the Scale plan, which is designed for 100+ units with TOMS, commissionaire, and multi-owner settlement built in. There is no hard minimum — 50+ units with complex settlement needs typically justify Scale. Demo-first scoping is the recommended path.

Question 8

What is the uptime SLA?

Accepted Answer

The Scale plan carries a 99.9% uptime SLA. All plans run on the same monitored infrastructure with a public status page; the SLA formalises compensation and priority response for enterprise-scale operations where every minute of checkout downtime is measurable revenue.

Question 9

Are there hidden costs — fiscal modules, integrations, onboarding?

Accepted Answer

No. Fiscal integrations (ePorezna, FURS, TSE, SdI) are native and included — the EUR 5,000 fiscal-integration invoice from global vendors is explicitly what Nokumo is built to avoid. Onboarding (a 1-week programme with a named specialist) is included in every plan; integrations carry no middleware fees.

Question 10

Does Nokumo Websites work without the PMS?

Accepted Answer

Yes. You can use Nokumo Websites as a standalone direct-booking site with manual availability management, or connect it to any supported PMS for real-time sync.

Question 11

Can I use my own domain?

Accepted Answer

Advanced and Pro plans include a custom domain. Basic plans use a free Nokumo subdomain.

Question 12

What happens after the free trial?

Accepted Answer

You are never charged automatically. At trial end you choose a plan or your site pauses — no hidden billing.

Question 13

How does bundle pricing work?

Accepted Answer

Bundle tiers are priced per unit per month — just like PMS alone — but include a Nokumo Websites plan at no extra cost. You save ~18% compared to buying both products separately.

Question 14

Can I add more websites to my bundle?

Accepted Answer

Additional websites can be added at the standalone Websites plan price. Contact sales for volume discounts.

Question 15

Can I switch from a bundle to individual products?

Accepted Answer

Yes. You can switch plans at the end of any billing period. Your data and configurations are preserved.

Feature	Starter	Pro	Scale
Core PMS
PMS (Reservations, Housekeeping, Audit)
Channel Manager
OTA Connections	20+	60+	100+
Direct Booking Engine
Multi-Property
Multi-property Dashboard
Owner Portal & Settlement
Multi-owner Settlement Engine
EU Regulatory
Croatian eVisitor + Fiscalisation
Slovenian FURS Integration
German VAT Reporting
Revenue
Revenue Management	Basic	Advanced	Enterprise
Support
Support	Email	Phone + Chat	Dedicated CSM

Simple per-unit pricing. Compliance included.

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