Terms of Service

These Terms of Service govern access to and use of the Nokumo platform operated by NOKUMO SERVICES d.o.o., Bosiljevska ulica 2, 10000 Zagreb, Croatia (OIB: 57497980030).

By registering an account or accessing the platform, you ("User") agree to these terms. If you do not agree, you may not use the service.

Nokumo is a Software-as-a-Service (SaaS) platform for booking and organising tourist accommodation in real time. Users include accommodation owners, hotels, travel agencies, and property management organisations.

User means any accommodation owner, hotel, travel agency, or other entity accessing the Nokumo platform to manage bookings and operations.

Guest means any person browsing or booking accommodation through the platform.

Application means the Nokumo online platform and all associated services, APIs, and integrations.

Accommodation Unit means any individually managed room, apartment, villa, or property managed within the platform.

Registration requires providing accurate company and contact information. You are responsible for maintaining the security of your account credentials.

Each subscription includes unlimited customisable user accounts within your property portfolio. You may grant staff access with granular permissions per property.

Nokumo reserves the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or fail to pay applicable fees.

Nokumo pricing is based on the number of accommodation units under management. The base rate is €11 per unit per month, with volume discounts applying at defined thresholds. Annual billing is available at a 20% discount.

Invoices are issued monthly in arrears based on actual service usage. Payment is due within 14 days of invoice date via bank transfer.

Add-on services (Nokumo Pay, Self Check-In, Websites) are priced separately and invoiced based on actual usage.

Nokumo Pay transaction fees (1.7% + €0.15 per transaction) are deducted automatically from payment settlements. Self Check-In is billed at €0.49 per guest for standard use, or €19/month + €0.19/guest for high-volume operations.

Users may not: - Attempt to alter, decompile, or reverse-engineer the platform - Transfer account access to third parties without Nokumo's written consent - Use the platform for purposes other than accommodation management - Post inaccurate, misleading, or fraudulent property information - Use automated scraping tools against the platform - Misrepresent your identity or business type

The accuracy of all data entered into the platform is solely the User's responsibility. Nokumo disclaims liability for consequences arising from inaccurate data.

Nokumo processes personal data as a data processor on your behalf under GDPR (EU 2016/679). A full Data Processing Agreement (DPA) is available on request at security@nokumo.net.

All guest data, reservation records, and financial data are stored within EU data centres (Microsoft Azure, Frankfurt and Amsterdam regions). Data never leaves EU jurisdiction.

You retain ownership of all property and guest data entered into the platform. On termination of service, data is available for export for 30 days, after which it is permanently deleted.

Nokumo targets 99.9% platform uptime on a rolling monthly basis, excluding scheduled maintenance windows (typically Tuesdays 02:00–04:00 CET).

Planned maintenance is communicated via email at least 24 hours in advance. Emergency maintenance for security incidents may occur without notice.

In the event of unplanned downtime exceeding 4 hours in any calendar month, affected customers on Pro and Scale plans receive a service credit equal to one day of subscription fees.

The Nokumo platform, including all software, design, content, and documentation, is the intellectual property of NOKUMO SERVICES d.o.o. and is protected by applicable copyright and trademark law.

Users retain full ownership of their property data, guest records, and business content entered into the platform.

The Nokumo name, logo, and branding may not be used without prior written consent.

The platform is provided "as is." Nokumo disclaims liability for: - Data loss due to user error or force majeure events - Loss of revenue or profit arising from platform unavailability - Third-party integration failures (OTAs, payment processors, fiscal authorities) - Regulatory non-compliance resulting from incorrect data entry by the User

Nokumo's total liability in any 12-month period shall not exceed the fees paid by the User during that period.

Nokumo reserves the right to amend these terms with 30 days' notice delivered by email. Continued use after the notice period constitutes acceptance of the amended terms.

These terms are governed by Croatian law. Any disputes shall be resolved by the competent court in Zagreb, Croatia.

For questions regarding these terms, contact: support@nokumo.net | +385 1 4641 264