GENERAL TERMS OF BUSINESS OF NOKUMO SERVICES D.O.O.
Effective from: April 1, 2025, Version: 1.0

As of April 1, 2025 company NOKUMO SERVICES d.o.o. (a subsidiary of SmartIT integrirana softverska rješenja d.o.o. and Infranet razvoj d.o.o.) became service of Nokumo.

About “Nokumo”

NOKUMO SERVICES d.o.o. is a limited liability company based in Zagreb (Croatia), registered at Bosiljevska ulica 2, OIB 57497980030 (hereinafter referred to as the Company), and is the sole owner of the Nokumo application and associated website www.nokumo.net. The Company operates as the provider of Nokumo services.

"Nokumo" is a web application designed for booking and organizing tourist accommodation in real time. Access to Nokumo is provided as a SaaS (software as a service).

The Nokumo application (hereinafter: the Application) enables hotels, travel agencies, and accommodation owners to easily manage accommodation capacity, bookings, and other operations, greatly simplifying the organization of such business activities.

As the owner of the Application, the Company is responsible for the development of its technologies and may change the content of the application to improve, expand, or otherwise modify its services.

 

Definition of Terms

• User: A natural or legal person who registers to use the Application to facilitate activities involving the booking and organization of tourist accommodation. This includes owners of accommodation, travel agencies, hotels, hostels, etc. In the case of a legal entity, an authorized individual manages the profile.
• Guest: Any person using the Application to browse for accommodation, regardless of whether they register or complete a booking.
• Parties: Those bound by these Terms. By registering, the User accepts the Company’s General Terms, thus entering into a legal agreement.
• Nokumo Application: An online platform owned by the Company, designed to facilitate booking and organization for both the registered User (as a service provider) and the Guest.
• Invoice: A document issued by the Company to the User after a business relationship has been established, and based on the current subscription price list. It is a valid document suitable for debt collection via enforcement and is marked as such.

General Terms of Business These General Terms (hereinafter: Terms) govern the contractual relationship between the Company and the User and must be adhered to for the entire duration of the contract — from registration and acceptance of the Terms until deactivation of the User's account.

By accepting these Terms, the User agrees to all provisions including, but not limited to, pricing and data processing responsibilities. The Company reserves the right to amend these Terms and will notify the User. If the User disagrees, they may deactivate their profile, respecting the existing provisions.

Data Entry Data entry needed for booking (by the User for listing accommodations or by the Guest for booking) is available 24/7. The accuracy of entered data is solely the responsibility of the User or Guest.

The Company bears no responsibility for any damage caused by inaccurate data provided by the User or Guest.

Right of Use The Company grants the User a limited right to use the Application and related documentation as per these Terms. The Application may only be used by registered Users for the intended purpose: facilitating booking management for accommodation providers.

Fees and Payments The pricing list is an integral part of the Terms. By registering and accepting the Terms, the User agrees to pay for the services per the pricing list. Changes to the pricing list will be communicated via registered email and published on the official website.

Invoices will include information on the service package, issue and due date, payment method, amount, and a note that it is a valid enforcement document. Payment is made monthly in arrears based on services used in the previous month.

The Company may negotiate individual payment models with each User.

Invoices Invoices are issued based on selected services and may be delivered physically or electronically (or both).

Credit Card Payments Credit card payments are only allowed between the Guest and the User (accommodation provider). The User pays the Company solely via bank transfer. The Company supports Monri and WSPay, but if the User prefers a different payment gateway, they must arrange it with their bank. The Company may integrate other gateways at the User’s request, possibly charging an additional fee.

The Company does not guarantee or handle card data and never requests passwords, PINs, etc., nor communicates via unofficial channels.

Final payment for accommodation is between the Guest and User, regardless of the method used.

Payment Security All transactions follow strict security protocols, using secure channels and PCI-compliant systems. Collected data is considered confidential.

The User is responsible for complying with personal data protection laws and will be liable for any breach or misuse of Guest data.

Reservations Reservations are based on the information provided by the User, who is responsible for its accuracy. The contract for accommodation is between the User and the Guest, with real-time booking confirmation.

Contract Duration The contract begins with User registration and acceptance of Terms and lasts until account deactivation. Either party may terminate the agreement. The User may deactivate individual services or the entire profile at any time via settings.

Rights The Company is the service provider via the Application and retains ownership of all related content, including source code, design, technical processes, intellectual property, patents, etc. The User may not challenge these rights, except for content they upload (e.g., photos, descriptions), for which they remain responsible.

Prohibited Behavior Users may not:

• Alter technical aspects or purpose of the Application
• Transfer rights to unauthorized persons
• Attempt to access or use the source code
• Misuse the Company’s marks/logos
• Post inappropriate content or engage in any behavior risking Company reputation or violating law
• Use legal entity profiles for personal use

Any such violations may lead to immediate termination of the contract.

Content Retention The Company is not obligated to retain any content after termination of the legal relationship. However, the Company may retain business-relevant data.

Branding The Company may display its branding on content published through the Application without compensation and reference the relationship with the User for marketing purposes.

Customer Support The Company provides customer support on weekdays from 9 am to 5 pm. Calls may be recorded, and email correspondence may be stored for quality and legal purposes.

Liability The Application is provided “as is.” The Company is not liable for any loss of data, profit, or any damages resulting from use. As a SaaS product, Nokumo's performance depends on external factors like internet connectivity.

The Company is not liable for:

• Natural disasters, government actions, or other force majeure
• Service interruptions or technical errors
• Unauthorized use or misuse of the Application

The Company is not a service provider or distributor of accommodation. The User bears all responsibility for accommodation services. Any complaints about accommodation are to be resolved directly with the User.