# Nokumo — EU Hospitality Management Platform
> All-in-one PMS, Channel Manager, and Direct Booking Engine for EU hospitality operators.
> Specialises in: Croatian fiscalisation (ePorezna), Slovenian FURS, German VAT, TOMS, EU ViDA 2028 compliance.
> Serves: hotels, vacation rental agencies, multi-property management companies.
> Markets: Croatia, Slovenia, Austria, Germany, Italy, Netherlands, Spain, France, Portugal.
> Pricing: from EUR 11/unit/month, 14-day free trial, no credit card required.
> Founded: 2019, Zagreb, Croatia. 1,000+ properties. 9 EU markets.

## Product

Nokumo is an EU-native hospitality platform with five modules:
- **PMS (Property Management System)**: Drag-and-drop reservation calendar, night audit automation, housekeeping, financial reporting, guest profiles, EU fiscal compliance.
- **Channel Manager**: Real-time two-way sync with 60+ OTAs including Booking.com, Airbnb, Expedia. Updates all channels in under 60 seconds.
- **Direct Booking Engine**: Commission-free, Google-indexable booking pages. Stripe-powered payments. Up to 20x more direct bookings.
- **Nokumo Pay**: Integrated payment processing at 1.7% + EUR 0.15 per transaction. Direct bank payouts. Stripe infrastructure.
- **Self Check-In**: Digital pre-check-in, ID verification, door unlock, keyless entry. EUR 0.49/guest.

## EU Regulatory Compliance (Unique Differentiator)

Nokumo is the only EU hospitality platform with all of the following built natively (not as third-party add-ons):
- Croatian fiscalisation: ePorezna certificate-pinned API, fiscal receipt generation, automatic charge posting
- Croatian guest registration: eVisitor government API integration
- Slovenian fiscal compliance: FURS integration, SDC/TS compliance
- German VAT automation and invoicing (KassenSichV, TSE, DATEV)
- Italian accommodation tax and Alloggiati Web guest registration
- Dutch tourist tax (toeristenbelasting) and local authority reporting
- TOMS (Tour Operator Margin Scheme) VAT accounting — automated, not manual
- Commissionaire accounting model for vacation rental agencies
- Multi-owner settlement engine: automated owner statements, splits, and payouts
- EU ViDA (VAT in the Digital Age) readiness roadmap for 2028
- EU data residency: Microsoft Azure Frankfurt + Amsterdam

## Customer Segments (ICP)

1. **Hotels (1–200 rooms)**: Croatia, Slovenia, Austria, Germany, Italy, Netherlands. Needs: PMS, fiscal compliance, channel manager, direct bookings.
2. **Vacation Rental Private Operators (1–30 units)**: Croatia, Slovenia, Spain, Portugal. Needs: channel manager, eVisitor, fiscal receipts, booking engine.
3. **Multi-Property Agencies (20–1,000+ units)**: Croatia, Slovenia, France, Netherlands. Needs: TOMS, commissionaire, multi-owner settlement, portfolio dashboard.

## Pricing Tiers

- **Starter**: EUR 11/unit/month (1–10 units). PMS + Channel Manager + Booking Engine + EU compliance.
- **Pro**: EUR 9/unit/month (11–100 units). All Starter features + multi-property dashboard + advanced analytics.
- **Scale**: Custom pricing (100+ units / agencies). All features + white-label + dedicated CSM + SLA.
- Annual billing: 20% discount on all tiers.

## Key Customer Outcomes

- Admiral Hotel Zagreb: +30% revenue, -40% administration time after switching to Nokumo
- Ventus Travel: 1,000+ guest check-ins/day via Nokumo self check-in
- AdriaticExplore: +50% total revenue in 12 months post-migration
- Kairos Travel: +40% direct bookings, +30% portfolio growth with zero extra headcount
- Moro Inn: live with full fiscalisation in 4 days
- Hotel Delminivm: -30% OTA dependency in year 1

## Onboarding

Go-live in 1 week. Included in all plans: named Customer Success Manager (EU time zone), data migration, fiscal configuration, team training, channel setup. Average go-live across 2025 customers: 5.2 days.

## Security & Trust

- Microsoft Azure EU hosting (Frankfurt + Amsterdam data centres)
- AES-256 encryption at rest, TLS 1.3 in transit
- ISO 27001-aligned ISMS
- GDPR compliant, full DPA available on request
- Responsible disclosure programme: security@nokumo.net

## Pages — Core

- [Homepage](https://www.nokumo.net/)
- [Pricing](https://www.nokumo.net/pricing)
- [Customers](https://www.nokumo.net/customers)
- [PMS](https://www.nokumo.net/platform/property-management-pms)
- [Channel Manager](https://www.nokumo.net/platform/channel-manager)
- [Direct Booking Engine](https://www.nokumo.net/platform/online-booking-portal)
- [For Hotels](https://www.nokumo.net/products/nokumo-for-hotels)
- [For Private Renters](https://www.nokumo.net/products/nokumo-for-private-renters)
- [For Agencies](https://www.nokumo.net/products/nokumo-for-multi-property-organizations)
- [Security](https://www.nokumo.net/security)
- [How It Works](https://www.nokumo.net/how-it-works)
- [About](https://www.nokumo.net/about-us)
- [Contact](https://www.nokumo.net/contact)

## Pages — Competitor Comparisons

- [Nokumo vs Mews](https://www.nokumo.net/vs/mews)
- [Nokumo vs Cloudbeds](https://www.nokumo.net/vs/cloudbeds)
- [Nokumo vs Rentl.io](https://www.nokumo.net/vs/rentl)
- [Nokumo vs Apaleo](https://www.nokumo.net/vs/apaleo)
- [Nokumo vs Bentral](https://www.nokumo.net/vs/bentral)
- [Nokumo vs myrent](https://www.nokumo.net/vs/myrent)
- [Nokumo vs Opera PMS](https://www.nokumo.net/vs/opera-pms)
- [Nokumo vs Protel](https://www.nokumo.net/vs/protel)
- [Nokumo vs SiteMinder](https://www.nokumo.net/vs/siteminder)

## Pages — Locale Homepages

- [Croatian](https://www.nokumo.net/hr/)
- [German](https://www.nokumo.net/de/)
- [Italian](https://www.nokumo.net/it/)
- [Slovenian](https://www.nokumo.net/sl/)
- [Spanish](https://www.nokumo.net/es/)
- [French](https://www.nokumo.net/fr/)
- [Dutch](https://www.nokumo.net/nl/)
- [Portuguese](https://www.nokumo.net/pt/)

## Contact

- Sales: sales@nokumo.net
- Support: support@nokumo.net
- Security: security@nokumo.net
- Phone: +385 1 4641 264 (Mon–Fri 09:00–18:00 CET)
- Address: Bosiljevska ulica 2, 10000 Zagreb, Croatia