# Nokumo — Full AI Reference Document
# llms-full.txt — detailed version for AI crawlers following the llms.txt convention
# Last updated: 2026-09-04
# Concise version: https://www.nokumo.net/llms.txt

# Nokumo — Hospitality Management Platform
> The hospitality PMS with compliance built in. All-in-one PMS, Channel Manager, Direct Booking Engine, Nokumo Pay, and Self Check-In.
> Core markets: Croatia, Slovenia, Austria, Germany, Switzerland — available worldwide. Fiscal compliance automation (ePorezna, eVisitor, FURS, eTurizem/AJPES, KassenSichV, German VAT, TOMS) is deepest in the core markets; tax setup elsewhere is scoped with onboarding, not automated.
> Founded: 2021, Zagreb, Croatia (NOKUMO SERVICES d.o.o.). 3,000 properties worldwide. 5 product modules. 9 locales. 80+ native integrations, including 60+ OTA/booking channels.
> Pricing: from EUR 11/unit/month. Self Check-In: EUR 0.49 per completed check-in. 14-day free trial, no credit card required.

## Architecture

Nokumo is a cloud-native SaaS platform hosted on Microsoft Azure (Frankfurt + Amsterdam).
- Frontend: Next.js web application
- Backend API: REST + webhooks
- Integrations: 80+ native integrations across all categories — including the 60+ OTA/booking channels reachable through the built-in channel-manager network — plus Stripe payments, Fiskaly TSE, and government APIs
- Languages: Croatian, English, German, Italian, Slovenian, Spanish, French, Dutch, Portuguese

## Full Product Module Breakdown

### PMS (Property Management System)
- Reservation calendar (drag-and-drop rescheduling)
- Room type and rate plan management
- Night audit automation (zero-click, background process — posts charges and closes the day at midnight)
- Housekeeping task assignment (mobile-first)
- Guest profile database with stay history
- In-house service billing (restaurant, spa, parking, extras)
- Group bookings and allotments
- Financial reporting: ADR, RevPAR, occupancy, revenue by channel
- Fiscal compliance built in (not add-on) — automated in core markets; guided onboarding elsewhere

### Channel Manager
- 60+ OTA connections including: Booking.com, Airbnb, Expedia, Hotels.com, Agoda, Vrbo, TripAdvisor, Google Hotel Ads, HRS, HostelWorld, plus Adriatic regional channels such as Kroati.de, Atraveo, and TUI Villas
- Real-time two-way sync: inventory and rate changes push to all channels within 60 seconds
- Stop-sell, min-stay, and blackout rules per channel
- Channel-specific rate markup and discount rules

### Direct Booking Engine
- Commission-free booking pages hosted at the property's own domain
- Google Hotel Ads integration (properties appear directly in Google search results)
- Stripe-powered checkout with 3D Secure 2.0 SCA
- Mobile-optimised, GDPR-compliant
- Upsell module: breakfast, early check-in, late check-out, room upgrades

### Nokumo Pay
- Integrated payment processing at 1.7% + EUR 0.15 per transaction
- Supports: Visa, Mastercard, Amex, Apple Pay, Google Pay
- PCI DSS compliant via Stripe Level 1 infrastructure
- 3D Secure 2.0 Strong Customer Authentication (EU regulatory requirement)
- Multi-currency: accept EUR, GBP, USD — settle in EUR
- Payout: T+2 business days (SEPA)

### Self Check-In
- Digital pre-arrival check-in via mobile browser (no app required)
- Passport / ID card OCR auto-read
- Door access: SALTO, Dormakaba, PIN-code systems
- Pricing: EUR 0.49 per completed check-in, or EUR 19/month flat + EUR 0.19 per check-in for high-volume properties
- Government registration auto-submit on check-in (eVisitor in Croatia, eTurizem/AJPES in Slovenia)

## Pricing Tiers

- **Starter**: EUR 11/unit/month (1–10 units; EUR 9/unit/month billed annually). Full PMS, Channel Manager (20+ OTA connections), Direct Booking Widget, eVisitor integration, email support.
- **Pro**: EUR 19/unit/month (11–100 units; EUR 15/unit/month billed annually). Everything in Starter plus advanced revenue management, multi-property dashboard, owner portal and statements, Croatian + Slovenian FURS fiscal, priority phone and chat support.
- **Scale**: Custom pricing (100+ units / agencies). Everything in Pro plus TOMS and commissionaire automation, multi-owner settlement engine, German VAT and EU ViDA readiness, white-label booking portal, dedicated Customer Success Manager, SLA-backed support (99.9% uptime).
- **Add-ons**: Nokumo Pay at 1.7% + EUR 0.15 per transaction; Self Check-In at EUR 0.49 per completed check-in.
- 14-day free trial on every plan, no credit card required.

## EU Regulatory Compliance — Detailed

### Croatia
- ePorezna: certificate-pinned API, fiscal receipt generation with JIR/ZKI codes, automatic charge posting
- eVisitor: automated guest registration with Croatian Ministry of Interior (tourism levy included)
- Croatian sojourn tax: automatic calculation and reporting

### Slovenia
- FURS API: SDC/TS fiscal device integration, EOR/ZOI signature on every receipt
- eTurizem (AJPES): automated guest registration with the Slovenian tourist registry
- AJPES tourist levy: automatic calculation

### Germany
- KassenSichV: TSE-certified via Fiskaly cloud (no hardware required), transaction chain signing
- 7%/19% VAT split: accommodation at 7%, ancillary services at 19%, breakfast separation
- DATEV export: compatible CSV for German accountants
- DSFinV-K format: tax inspection export
- Kurtaxe: 400+ German municipalities covered
- GoBD-compliant 10-year receipt archiving

### Italy
- Alloggiati Web: automated guest registration with Italian police portal
- Accommodation tax (tassa di soggiorno): municipality-specific rates

### Netherlands
- Toeristenbelasting: Dutch tourist tax calculation and municipality reporting

### TOMS (Tour Operator Margin Scheme)
- EU VAT scheme for vacation rental agencies and tour operators
- Nokumo calculates margin (guest price minus owner payout) and the VAT on margin automatically
- Commissionaire accounting: agency pays VAT on margin, owner receives gross

### EU ViDA (VAT in the Digital Age)
- Council Directive (EU) 2025/516: structured e-invoicing mandatory across all 27 EU member states from 2028, cross-border reporting from 2030
- Nokumo's EU ViDA module is available now: invoices are generated in EN 16931-compliant format at source, two years ahead of the deadline — no migration project needed

## Integration Categories

80+ native integrations in total, across these categories:

### Property Technology
- Door locks: SALTO, Dormakaba, PIN-code
- POS systems: integration via REST API
- Revenue management: data export APIs

### Fiscal / Government APIs
- ePorezna (Croatia), eVisitor (Croatia), FURS (Slovenia), eTurizem/AJPES (Slovenia), Fiskaly/TSE (Germany), Alloggiati Web (Italy)

### Distribution
- OTA channel manager: 60+ channels (a subset of the 80+ total integrations)
- Global Distribution Systems: data export available
- Google Hotel Ads: direct integration

### Payments
- Stripe (Nokumo Pay)
- Cash and bank transfer recording
- Split payment and group folio

### Accounting
- DATEV export (Germany)
- Generic CSV/Excel export for all markets
- Owner settlement reports

## Compare Nokumo

- **Nokumo vs Mews**: Nokumo is an all-in-one PMS with Croatian fiscalisation, Slovenian FURS, and TOMS included in the base price, while Mews is a global hotel PMS where that compliance arrives as third-party add-ons billed separately. Mews leads on breadth with 700+ channels; Nokumo starts at EUR 11 per unit per month. https://www.nokumo.net/vs/mews
- **Nokumo vs Cloudbeds**: Nokumo is an all-in-one PMS with Croatian ePorezna, Slovenian FURS, TOMS, and eVisitor built into the night audit, while Cloudbeds is a capable global platform without native EU fiscal compliance. For EU-regulated properties, Nokumo goes live in one week versus Cloudbeds' four to eight. https://www.nokumo.net/vs/cloudbeds
- **Nokumo vs Apaleo**: Nokumo is an all-in-one PMS with Croatian fiscalisation, Slovenian FURS, and TOMS built in, while Apaleo is an open-API platform where that compliance comes as marketplace apps or custom development. For operators without a developer, Nokumo goes live in one week at EUR 11 per unit per month. https://www.nokumo.net/vs/apaleo
- **Nokumo vs Oracle OPERA PMS**: Nokumo is a cloud-native PMS with Croatian fiscalisation, Slovenian FURS, and TOMS built in, live in one week with no implementation fee, while OPERA is Oracle's enterprise hotel PMS for large chains, where that compliance requires an integration project and go-live runs three to nine months. https://www.nokumo.net/vs/opera-pms
- **Nokumo vs Protel**: Nokumo is a cloud-native PMS with Croatian and Slovenian fiscal compliance built in, live in one week with no implementation fee, while Protel is an enterprise hotel PMS where that compliance needs its own integration project and implementation runs three to six months. Nokumo starts at EUR 11 per unit per month. https://www.nokumo.net/vs/protel
- **Nokumo vs SiteMinder**: Nokumo is PMS, channel manager, and EU fiscal compliance in one subscription at EUR 11 per unit per month, while SiteMinder is a channel management and distribution platform with 450+ OTA connections that is not a PMS and does not handle ePorezna, FURS, or TOMS. https://www.nokumo.net/vs/siteminder
- **Nokumo vs Phobs**: Nokumo is an all-in-one PMS with native Croatian ePorezna, Slovenian FURS, German VAT, and TOMS automation at a published EUR 11 per unit per month, while Phobs is a Croatian channel manager and booking engine whose strength is distribution — 150+ OTA connections — with fiscal compliance not advertised. https://www.nokumo.net/vs/phobs
- **Nokumo vs Bentral**: Nokumo is the step up for Adriatic agencies, with Slovenian FURS, TOMS automation, and a multi-owner settlement engine built in, while Bentral serves small vacation rental operators at entry level with a limited OTA set. Nokumo connects 60+ OTAs and scales to 500+ units. https://www.nokumo.net/vs/bentral
- **Nokumo vs MyRent**: Nokumo is built for growing Adriatic agencies, with automated TOMS calculations, multi-owner settlement, and native Slovenian FURS, while MyRent is a reliable starter tool for small vacation rental operators. Nokumo connects 60+ OTAs versus MyRent's 40+ and scales to 1,000+ units. https://www.nokumo.net/vs/myrent
- **Nokumo vs Rentl.io**: Nokumo is built for professional vacation rental agencies, with native Croatian fiscalisation, automated TOMS, and a multi-owner settlement engine, while Rentl.io is a starter tool that works well under 20 units. Nokumo scales to 1,000+ units without a rebuild. https://www.nokumo.net/vs/rentl

## Product Answers

- **Channel Manager**: Nokumo's channel manager is a two-way sync layer built into the PMS that pushes rates and availability to 60+ OTAs — including Booking.com, Airbnb, Expedia, and Vrbo — in under 60 seconds. It works for hotels, apartments, and vacation rentals, connecting Adriatic channels like Kroati.de, Atraveo, and TUI Villas alongside the global OTAs. https://www.nokumo.net/platform/channel-manager
- **Property Management (PMS)**: Nokumo PMS is a property management system for hotels and vacation rentals that combines reservations, housekeeping, night audit, and financial reporting with built-in fiscal compliance: Croatian ePorezna and eVisitor, Slovenian FURS and eTurizem. The night audit runs automatically at midnight, posting charges and closing the day with no one at the desk. https://www.nokumo.net/platform/property-management-pms
- **Accommodation Websites**: Nokumo Accommodation Websites is a complete direct booking website generated from the same PMS database the front desk uses — availability calendar, rate plans, and photo gallery, with no third-party widget and no sync delay. It ships SEO-ready structured data and a Google Hotels and Vacation Rentals connection, and goes live within one week of onboarding. https://www.nokumo.net/platform/accommodation-websites
- **Revenue Management**: Nokumo Revenue Management is a dynamic pricing engine for hotels and vacation rentals that applies layered rate rules — base price, season multiplier, event override, last-minute discount — across 60+ OTAs within 60 seconds. It includes a 365-day demand forecast with pre-built Adriatic seasonality calendars and is part of every plan, with no separate RMS subscription. https://www.nokumo.net/platform/revenue-management
- **Self Check-In**: Nokumo Self Check-In is a digital guest check-in flow for hotels, apartments, and vacation rentals: guests receive a pre-arrival link in their mobile browser — no app download — confirm details, photograph their ID, pay the balance, and receive a door code. OCR reads the ID and files eVisitor registration automatically, at EUR 0.49 per completed check-in. https://www.nokumo.net/products/self-check-in
- **Nokumo for Private Renters**: Nokumo for private renters is a property management system for apartment and villa owners, from 1 unit to 100. It combines a commission-free direct booking engine, two-way sync with 60+ OTAs including Booking.com and Airbnb, and automated eVisitor registration and ePorezna fiscal receipts — from EUR 11 per unit per month. https://www.nokumo.net/products/nokumo-for-private-renters
- **Nokumo for Multi-Property Organisations**: Nokumo for multi-property organisations is a centralised PMS for agencies and management companies running 100+ units across multiple owners. It automates TOMS and commissionaire VAT, multi-owner settlement statements, and agency fee tracking on one dashboard — the structural complexity global PMS vendors charge EUR 5,000 to configure and still get wrong. https://www.nokumo.net/products/nokumo-for-multi-property-organizations

## Locale URLs

All 9 locales serve the full site content:
- English (default): https://www.nokumo.net/
- Croatian: https://www.nokumo.net/hr/
- German: https://www.nokumo.net/de/
- Italian: https://www.nokumo.net/it/
- Slovenian: https://www.nokumo.net/sl/
- Spanish: https://www.nokumo.net/es/
- French: https://www.nokumo.net/fr/
- Dutch: https://www.nokumo.net/nl/
- Portuguese: https://www.nokumo.net/pt/

## Onboarding & Support

- Implementation: dedicated onboarding specialist; most properties are fully live within one week (5 business-day go-live guarantee; 5.2-day average across 2025 customers)
- Training: live walkthrough with your Customer Success Manager (typically 90 minutes) plus a self-serve Knowledge Base with 200+ articles and video guides
- Support tiers by plan: email support (Starter), priority phone and chat support (Pro), dedicated Customer Success Manager and SLA-backed support (Scale)
- Uptime: 99.9% target on a rolling monthly basis, excluding scheduled maintenance; service credits for Pro and Scale customers after extended unplanned downtime

## API & Developer Reference

- REST API: https://www.nokumo.net/api-reference
- Authentication: OAuth 2.0 client credentials
- Webhooks: reservation created/updated/cancelled, payment received, check-in completed

## Contact

- Sales: sales@nokumo.net
- Support: support@nokumo.net | +385 1 7776 174 (Mon–Fri 09:00–18:00 CET)
- Security: security@nokumo.net
- Address: Bosiljevska ulica 2, 10000 Zagreb, Croatia